Returns are easy if you follow our return policy.
Before you return anything, please read these policies
• all returns must be in new, unused/unworn condition
• all returns must be made within 14 days of delivery date.
• when shipping your item back, please use UPS, FEDEX or US Mail with Confirmation. Sycamore Brewing is not responsible for lost packages.
• unless you are returning a defective item, you will be responsible for all return shipping fees.
• only after we receive the returned item, will we ship a replacement.
• failure to meet the above conditions could result in denial of return
We want you to be completely happy with your purchase from Sycamore Brewing. If you are not satisfied with any product, you may return it for a refund of the purchase price, store credit, or exchange for another product within returned within 14 days of the receipt of the item. International customers making returns are responsible for all shipping costs.
Returning items that received any Free Shipping Deal
If your purchase was eligible for any Free Shipping Deal and you request a credit or refund for your return, we will credit or refund you minus the original cost to ship the item. If you exchange an item that was part of a Free Shipping Deal for a different item, you will be charged for shipping on your replacement item, no matter the cost of that item.
Right of Refusal / Restocking Fee
If a return to meet Sycamore Brewing's Return Policy Conditions, Sycamore Brewing reserves the right to either refuse a return or charge a 15% restocking fee.
Please be sure to contact us prior to mailing any returns. Once you have done so, the appropriate address for returns is:
Sycamore Brewing - RETURNS
401 W. 24th St
Charlotte, NC 28206